'Engineering that keeps the world moving’ is how TK Elevator describes its expertise and activities. The company is one of the world’s biggest elevator companies, but also builds, modernises, maintains and repairs escalators, automatic doors and other mobility solutions. In Belgium, more than 330 enthusiastic staff work at customers' premises or in the Brussels offices. For TK Elevator, formerly a member of the thyssenkrupp group, there are two primary focuses: a quality product and service, and customers' needs. More specifically this means high-quality service provision for all big brands, delivered by the best and most customer-friendly technicians.

TK Elevator and CVWarehouse: a long term partnership

One of TK Elevator’s biggest challenges is finding and retaining the best talent, especially given the labour market scarcity in this sector, explains Jona Op de Beeck, HR Recruitment & Development Officer at TK Elevator Belgium: “It continues to be a challenge to fill the new vacancies with the right profiles. Partly as a result of our sustained growth, the number of new hires has risen to around fifty per year. Fortunately, for many years now we have been able to rely on CVWarehouse as a recruitment platform to streamline all our recruitment processes.”

For the past fifteen years, CVWarehouse has been TK Elevator's trusted partner for the management and follow-up of application processes and candidates. “And it's likely that the partnership will continue for many years to come,” says Jona. “With every internal review of the existing partnerships at TK Elevator, we remain convinced of the value of our collaboration with CVWarehouse.”

Powerful platform and customer-centric team

TK Elevator Belgium’s HR team not only values the functionality, stability, user-friendliness and integration options of the CVWarehouse platform; CVWarehouse’s customer-centric approach is also something that Jona greatly appreciates: “Their customer focus mirrors our own approach. When problems arise they are there for us straight away. And if we have particular issues with missing functionality, these are always taken seriously. This has often led to an improved version of the software, which has also benefited other customers. And vice-versa, we have also reaped the benefits of additions made at the request of other customers.”

One example of a recent update that Jona cites is the addition of more colours for labelling candidates: “This may seem like a minor detail, but it really helps us to see clearly who's dealing with which candidate.” The attractiveness of the software also means that everyone makes more intensive use of the platform, Jona has noticed: “In the past, we would have sent our observations about a candidacy or applicant to one another by email. Now we put them in their rightful place, using the notes button, so everyone can find the comments quickly and in the correct location.”

Integration with HR partner makes TK Elevator more efficient and attractive

The most important modification that CVWarehouse has made for TK Elevator is probably the integration of their HR partners via the special HR Partner Portal, which allows those partners to also consult the current vacancies and propose available candidates via the platform. “This saves us a great deal of time, up to one hour per working day, as we no longer need to constantly send emails back and forth. What’s more, the likelihood of processes being slowed down due to emails not being forwarded has been greatly reduced. We respond more swiftly, and of course applicants value that too. So you could actually say that thanks to the integration with our partner, we've been able to create a better employee experience.”

Powerful platform and customer-centric team

TK Elevator Belgium’s HR team not only values the functionality, stability, user-friendliness and integration options of the CVWarehouse platform; CVWarehouse’s customer-centric approach is also something that Jona greatly appreciates: “Their customer focus mirrors our own approach. When problems arise they are there for us straight away. And if we have particular issues with missing functionality, these are always taken seriously. This has often led to an improved version of the software, which has also benefited other customers. And vice-versa, we have also reaped the benefits of additions made at the request of other customers.”

One example of a recent update that Jona cites is the addition of more colours for labelling candidates: “This may seem like a minor detail, but it really helps us to see clearly who's dealing with which candidate.” The attractiveness of the software also means that everyone makes more intensive use of the platform, Jona has noticed: “In the past, we would have sent our observations about a candidacy or applicant to one another by email. Now we put them in their rightful place, using the notes button, so everyone can find the comments quickly and in the correct location.”