ZNA, the Antwerp Hospital Network, employs 7,000 people, including 2,650 nurses, 550 caretakers and around 600 doctors. Every day, about 7,000 patients come through the doors. With over a million consultations, lab tests and medical imaging sessions and about 75,000 admissions per year, ZNA is the largest health care provider in Belgium. This workload is also perceptible in the HR department.
Until about a decade ago, all the hospitals now in ZNA belonged to the Public Social Welfare Centre. But in 2004, they were privatised, and in 2007, three general and five specialised hospitals merged to form Belgium’s largest hospital, with approximately 2,500 beds.
“When the hospitals were privatised and merged into a network in 2004, we had an urgent requirement for a professional recruitment department”, says Silvia Hesseling, HR Assistant Recruitment and Selection at ZNA. “To start with, we worked with various Excel lists. On one list, we showed what vacancies were available, and the other was a list of people who had applied for jobs. We kept the various CVs on the server. We were able to cope like that for a while, but as time went on, the Excel lists became so long that the system was unworkable. Furthermore, it was difficult to calculate the throughput time between the start of a vacancy and the recruitment of a candidate, and we didn’t have a clear overall picture of who the candidates were, whether they had applied before, and whether they had already been contacted.”