A global approach in the health care sector
In the past ten years, OZ has chosen a global approach, and has evolved from a mutual sickness insurance fund to a health fund. The motto “prevention is better than cure” in mind, the organization positions itself as a health coach. This is clearly apparent in the services OZ has on offer and which rest on four pillars: OZ Health, OZ Holidays, OZ Vitality and OZ Comfort. Through these pillars, members are offered reimbursement of pharmaceuticals and doctors’ fees, the possibility to book holidays, nutritional and exercising advice, and domestic assistance services.
OZ mainly focuses on a personal service delivery, an open and transparent mode of operation, and a pluralistic approach. Moreover, the organization also sets great store by professionalism, quality and entrepreneurship.
Employee = ambassador
OZ employs about 1200 people, of which 450 are office staff and 750 provide domestic assistance services. As government compensates much of the cost of domestic services for its users, the demand for such services continues to increase. To meet this demand, OZ intends to hire more than 200 new staff in 2012. The organization is also in search of some twenty office staff to fill vacancies ranging from maintenance worker to business intelligence expert.
An De Bel, Head of Talent Management at OZ, explains: “Aside from having to have substantive skills, potential employees are screened for qualities such as stress resistance and flexibility. They have to subscribe to our values, which are expressed as being part of a larger entity and being a team player, being focused on achieving results, investing in the future, being open to change and believing in resilience, and a readiness to commit. Increasingly we find that candidates come to us exactly for this reason and for the values of OZ.”